Shipping and Returns
Due to the nature of our products for sanitation and health reasons, we cannot accept returns on products because of possible contamination. Because we offer a 100% guarantee that our products are of the highest sanitation standards, we cannot restock items that have been opened. To keep a high standard for all of our products we cannot accept returns or exchanges unless there has been error in your order or damage as explained below.
Damage: If you have received an item that was damaged or defective we allow 48 hours after you have received your package to notify Blink Lash Store in order to process a damage claim. Please contact us at firstname.lastname@example.org and we will resolve any issues you may have. We will not process any returns/claims that have not notified or contacted us first. Any items that have been shipped back to the store without prior approval will be returned to the sender.
Returns: If you received an item that was different than the item that you ordered then we allow 48 hours after you received your package to notify us at email@example.com. We will quickly resolve your problem and get you the items you ordered. We will then arrange to have your items returned to us that you received in error.
Shipping: If customer chooses Customer pick-up at location in Lehi UT, customer is responsible to pick up item at address given after checkout. If customer chooses not to pick up items at location and would like the order shipped, then we can send invoice to pay shipping charges.
Lost Packages: Once the order has been shipped from our store, we are not liable or responsible for lost, stolen, or delayed packages. All shipping times are estimates given by the postal courier at time of checkout and start once order has been shipped; they are not guaranteed shipping times. Please report all cases and inquiries to USPS for domestic shipping or local government postal services for international shipments. We will not send out new products or issue refunds for lost or stolen products. If you would like to purchase insurance for your shipment please contact us prior to completing order so that we can quote you insurance rates.
Returned Packages: Customers that choose not to accept packages (shipment refusal) at delivery and are returned to sender will be responsible for shipping fees and a 20% restocking fee. A refund for the remaining amount will be issued back and confirmation email sent to customer. This policy also applies to international shipments when the customer fails to pay custom/duty fees and is returned to sender.
Under the circumstance the customer fails to provide the correct address and is undeliverable; when the package is returned back to the store the customer will have the option to re-send the order with the proper address and be responsible for shipping costs. If customer chooses not have item re-sent then a refund will be given minus shipping costs and a 20% restocking fee.